Policies

For Refunds/Returns and Shipping, please check out our Shipping and refunds page.

Customization process:

  • Your custom designed item is non-returnable, and non-refundable. Orders must be canceled before layout for custom order is received for full refund.
  • You will receive a digital layout in e-mail within 2-4 business days after placing your order and after submitting your customization information. All orders placed after 12 pm will receive the digital layout in the following 3 business days.
  • Please send FINAL and COMPLETE wording as text that can be copied directly when you place the order. Word, pdf, jpeg files or any other attachments will not be opened. When sending edits to your wording, please resubmit final, corrected wording in its entirety.
  • Two rounds of edits are included. Each round of edits will take an additional business day to provide. Additional rounds of edits are available for an additional design fee starting at $15.
  • Your order will be printed as it is shown on the final layout approved by you. Not responsible for wording, color or font choices not communicated to us, or for omissions or typographical errors in wording provided by customer and approved in final layout. Proofing, typing or editing your wording is not included in the price.
  • Printing process starts shortly after you approve the layout - no changes are possible after layout is approved. If approval/changes are not provided within 24 hours of sending digital layout, production will proceed with layout as sent.
  • sorry, rush requests cannot be accommodated for regular priced items. Please purchase a rush item and/or rush shipping instead.

Rush processing time: 

  • For rush orders, please submit customization information within 2 hours of placing your order, and approve layout within 12 hours after it is sent to you.
  • Layout production time is 1 business day. Each round of edits may take up to an additional business day.
  • Production time once the layout is approved is 1-2 b. days.

Communication:

  • Please allow us 24 hours to reply to all communications during the business week. We are closed weekends and all holidays, please expect a reply on next business day.
  • Please send your customization info in notes to seller upon checkout or within 24 hours of placing your order in a separate e-mail.
  • Please make sure to cross reference your purchase with your e-mail address, name/address, or order number.
  • All communication will be through e-mail - please check your Spam/Trash folder.
  • For a smooth and efficient customization process, please provide your approval or any changes to the layout in a timely manner.
  • As all products listed are offered based on limited customization options with extensive and readily available description, Policies, turnaround/pricing/shipping etc info, we ask you to please refer back to e-mails already received, or to the item listing, Policies, and all other info provided on the site.  

Please note we reserve the right to refuse the printing of material deemed offensive, racist, threatening bodily harm or hateful in nature. We reserve the right to cancel any order for any reason.

Phone support: Due to the visual nature of all customization and to the small size of our studio, phone support is not provided at this time. 

Business hours: Regular business hours are 9-5 PM EST, closed during weekends and holidays. 

Turnaround time: Please consult the listing description provided to you before placing your order for expected turnaround time.

Digital copies: We do not sell or provide digital files or templates of our designs to be printed at home or for a website. We do not sell or provide digital copies of the images we use.

Copyright:

Please only send personal messages to be printed on our individually customized scrolls. Our scrolls are priced to be customized with your own wording only. They are not priced to include extensive research time needed to establish true copyright ownership, or to deal with the nuances of real public domain, expired copyright, limited copyright or copyright exceptions, fair use vs. abuse, or try and guess if a "Celtic blessing", Irish song, "Anonymous" poem, prayer or Biblical quote is printable.

Copyright infringement is the law in the US and the rest of the world. We are a small company without the resources to research copyright ownership nuances. Our new policy is, if the wording can be found with Google Search, it will not be printed and the order will be canceled. No exceptions.

By placing an order with Artful Beginnings LLC, you assume full copyright ownership for your submitted material and release Artful Beginnings LLC from any copyright infringement liabilities.

All layouts in our shop are property of Artful Beginnings LLC, whether they are listed, are preliminary designs or are designs specifically custom designed.

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